Frequently Asked Questions

Q:

I need help watching TBN videos on demand (VOD) on https://watch.tbn.org

A:

For help with videos on TBN's Video On Demand / VOD site, please visit: https://watch.tbn.org/help

Q:

Problem with TBN App (AppleTV, iOS/iPhone/iPad, Android, Roku, Amazon FireTV, Chromecast)

A:

Some users reported issues with the TBN app (e.g., AppleTV, iOS/iPhone/iPad, Android, Roku, Amazon FireTV, Chromecast).

Here is a list of troubleshooting steps that can help get these types of issues sorted out:

  • Log out then log back in
  • Force quit or close the app
  • Restart your device
  • Exit the app, turn your device‚Äôs WiFi off then on, and open the app again
  • Check if there is an update for the app (via the iTunes App Store, Amazon or Google Play Store)
  • Uninstall the app and download a fresh copy again
  • Check your phone's OS and if an update is available, download it and try again

If it works, you're done!

Try everything on this list if one of the above doesn't resolve the issue. We're here if the problem persists, just be sure to let us know!